Warranty hub
Digital warranty for physical products: coverage defined by batch, registration verified over WhatsApp, and claims worked through a status pipeline that messages the customer at each step.
Warranty batches link Shopify products to a validity period and coverage rules. Customers register on a public mobile portal, verified by WhatsApp OTP, and their registration is matched to the Shopify order. Claims move through pending, approved, shipped or rejected, and each change messages the customer.
Before you start
- Shopify connected — batches reference products and registrations match orders.
- WhatsApp connected — the OTP and every claim update send over WhatsApp.
- A plan that includes the warranty module.
Batches and coverage
| Setting | Notes |
|---|---|
| Products | The Shopify products this batch covers. A SKU not in a batch cannot be registered. |
| Validity period | Coverage dates. A purchase outside the window will not register. |
| Coverage rules | What is covered and what is not. Write the exclusions — they are what you cite on a rejection. |
| Support contacts | Phone, email and public claim URL shown to customers on the portal. |
The registration portal
A public, mobile-first page. The customer picks their product, enters a phone number and verifies it with a WhatsApp OTP — no account and no app. Pair it with a WhatsApp QR from Meta Manager printed on the packaging.
Claim statuses
| Status | What it means for the customer |
|---|---|
| Pending | Awaiting your review. Nothing moves automatically. |
| Approved | Accepted — the customer gets a WhatsApp confirmation. |
| Shipped | Replacement or repaired unit dispatched, with an update. |
| Rejected | Declined with the reason you write, delivered to the customer verbatim. |
- Warranty registration guide — The guided version of this page.
- Meta Manager — The packaging QR.
- Warranty feature page — What it looks like in the product.
Frequently asked questions
Why can a customer not find their product when registering?
The SKU is not in any warranty batch, the batch validity period does not cover their purchase date, or the product was added to Shopify after the last sync. Check the batch first, then sync products.
Updated 2026-10-04